Refund Policy

1. Our Commitment

At HN DIGITAL GROUP LTDA, we are confident in the value that NutriLog provides. We want you to be completely satisfied with your purchase. If NutriLog doesn't meet your expectations, we offer a straightforward refund process as outlined below.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscribers. If you are not satisfied with NutriLog for any reason within the first 7 days of your subscription, you may request a full refund of your initial payment.

This guarantee applies to your first subscription payment only. Subsequent monthly payments are not eligible for the 7-day guarantee but may qualify for refunds under other circumstances outlined in this policy.

3. Eligibility for Refunds

3.1 Eligible Refund Requests

You may be eligible for a refund in the following situations:

• 7-Day Guarantee: Request submitted within 7 days of your initial subscription purchase
• Technical Issues: Persistent technical problems that prevent you from using the service, which our support team is unable to resolve
• Duplicate Charges: Accidental duplicate payments or billing errors on our part
• Service Unavailability: Extended periods (more than 72 consecutive hours) where the service was unavailable due to issues on our end

3.2 Non-Refundable Situations

Refunds will generally not be issued for:

• Requests made after the 7-day guarantee period for first-time subscribers
• Change of mind after substantial use of the service
• Inability to use the service due to issues with your own equipment, internet connection, or third-party software
• Failure to cancel your subscription before the next billing cycle
• Violations of our Terms of Service resulting in account termination

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Our Support Team: Send an email to contact@hndigitalgroup.com with the subject line "Refund Request"
2. Include Required Information:
   • Your full name and email address associated with your account
   • Date of purchase
   • Reason for requesting a refund
   • Any relevant screenshots or documentation (for technical issues)
3. Await Confirmation: Our team will review your request and respond within 2-3 business days

5. Refund Processing

5.1 Processing Time

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to the original payment method used for the purchase
• Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account

5.2 Refund Amount

Refunds under the 7-day guarantee will be for the full amount of your initial payment. For other eligible refunds, the amount may be prorated based on the unused portion of your subscription period, at our discretion.

6. Cancellation vs. Refund

Please note that cancellation and refund are different:

• Cancellation: Stops future billing. You retain access to NutriLog until the end of your current billing period. No refund is issued for the remaining time.
• Refund: Returns money for a payment already made. Your access may be terminated immediately upon refund approval.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and promptly. Initiating a chargeback without first attempting to resolve the issue with us may result in permanent suspension of your account and may affect your ability to use our services in the future.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of NutriLog after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.